The party renting the studio is responsible for observing these guidelines. Failure to observe these guidelines will be grounds for loss of future access to the studio and/or damage charges.
We appreciate your cooperation in observing these rules. We ask that everyone respects the space and leaves the rooms clean and tidy in order to avoid additional cleaning fees.
Checking-in
Please check in with the front reception in unit 300 when you arrive.
During check-in, you will be asked to provide your ID and credit card information. We will keep your ID and return it to you at the end of your booking, once the rooms have been checked and are returned to their original state. If you are coming with a large group or are bringing items that can cause damage to the studio, we will need to pre-authorize a security deposit in the amount of $300
Our staff will check the studio rooms 10 minutes prior to the end of your booking
Our reception staff will visit the studio room 10 minutes prior to the end of your booking to inspect the state of the room and ensure that the room is left in its original condition. If your belongings are scattered all over the room and furniture is moved around the room, you will be asked to stop the photoshoot and clean up the room.
What happens if your staff finds damage to floors / walls / furniture?
If there are any damages to the floor / furniture / equipment, you will be asked to reimburse the cost of the damage. If the room is left untidy, you will be charged a $100 cleaning fee. If you notice a damaged item prior to your photoshoot, please let us know immediately.
What is the maximum capacity of the studio rooms
The maximum capacity of our rooms is below
Ballroom: 10 people
Conservatory: 10 people
Library: 10 people
Lounge: 10 people
White Loft: 10 people
Nest: 7 people
If the number of attendants exceeds maximum capacity, please contact Sales department directly to book your studio room. If you exceed capacity without pre-approval from our team, there will be extra charges $20 per person or extra members of your party will be asked to leave the studio premises and wait outside.
Do you have parking?
There is street parking along Campbell Ave, just south of our building.
Please note that parking directly in front of the building, and south of the building has a one-hour limit on weekdays. If your photoshoot is longer than 1 hour Mon-Fri, we suggest that you park on Symington Avenue (just west on Campbell), or on Campbell south of Antler, or on Antler street.
Please note that the parking lot next to 300 Cambell Ave does not have any reserved parking spots and cars parked there may be ticketed.
Please note that parking directly in front of the building, and south of the building has a one-hour limit on weekdays. If your photoshoot is longer than 1 hour Mon-Fri, we suggest that you park on Symington Avenue (just west on Campbell), or on Campbell south of Antler, or on Antler street.
Please note that the parking lot next to 300 Cambell Ave does not have any reserved parking spots and cars parked there may be ticketed.
Mint Room Studios is not responsible for any parking tickets incurred during your studio booking.
Who cleans after the booking?
Renters are responsible for returning the studio to it’s original state after the booking unless you have pre-paid a cleaning fee.
All furniture and props need to be moved back to its original state by the renting party.
Garbage brought into studio room must be cleaned and put into garbage bins inside the studio room or brought to the front garbage bin after your shoot is completed. If there is garbage left behind, you will be charged a $100 cleaning fee.
Can we use props from other rooms?
Moving and using furniture from another room you are not renting is not permissible. If our reception staff notices that furniture has been moved, they will take the furniture back and charge a $25 furniture rental charge.
Where do we get V-Flats?
The V-Flats could be obtained from our staff in reception area. If the V Flat is damaged after use, you will be subject to a replacement fee of $200.
Cancellation policy
- All shoots have to be paid in full at the time of booking.
- Mint Room Studios offers studio credit for cancelled bookings (no refunds).
- If you cancel your reservation with over 48 hours notice from your booking date, your reschedule fee will be 20% of your booking value.
- If you cancel your reservation within 24- 48 hours of your booking date, your reschedule fee will be 50% of your booking value.
- If you cancel within 24 hours of your booking date, you will be liable for the full value of the booking.
How do I cancel my booking?
You can cancel your booking by longing-in to your account on our website. When you make your first transaction, our system automatically creates and sends account information to your email.
Where do I login to my account?
You can login to your customer account and manage your appointments here: My Account
Can we see other rooms?
Please do not wander into any of the rooms you are not renting. If you would like a tour of other studio rooms, kindly ask our reception staff and they will be happy to assist you.
Can we bring pets to the studio?
Mint Room Studio now allows pets in the studio with a $50 pet fee (per pet).
Can we play music?
Since none of the studio rooms are soundproof, please keep the noise level to a reasonable volume, including any use of music. Music played in the studio must not contain any explicit content.
Do you have an elevator?
Yes, our building has a freight elevator.
Please note, that the freight elevator cannot carry passengers. Visitors need to use stairs to access the studio.
If you require a freight elevator for your photoshoot, please email us at contact us at least 48 hours prior to your photoshoot. The size of the elevator is 4 x 8 feet.
Restrooms
Keys to the restroom can be obtained from the reception desk. Please return them after each use as they are shared between everyone in the studio.
Do you have a makeup table?
The make station is located in our common area in Unit 300 and can be booked for up to 2 hours prior to the start of your booking at $20 per hour per make up chair.
Building accessibility on weekends
The entrance to 300 Campbell avenue is locked on Sundays. Please enter the building through Hale Coffee shop or check your booking confirmation for the code to open doors.
Studio props
We are constantly improving our rooms and our props, and if a prop becomes damaged/outdated, we will replace it with another beautiful prop. Occasionally, we may also update the look and feel of the room (while keeping the main room theme and design in mind), so if you are planning a photoshoot with a specific look or a prop, please contact us before your booking to ensure it remains in the room during your session.
Things to know
-As a safety precaution, the studio overhead lights will be turned on at dusk and remained turn on until the studio closes. Lights will be off during the daylight hours.
-Renters are not permitted behind the reception area. Please do not place anything on the reception desk.
-All items must be brought into the studio rooms you are renting.
-We are not responsible for loss or damages to items left in the common areas or left behind in the studio.
-Single studio room rental is for photo use only. Please contact us directly to book the entire Mint Room Studios space for your video shoot.
