Rules

Covid-19 policy

  • The health of our employees and customers is our main priority, therefore we made the decision to block off an hour in between bookings so that our team has sufficient time to disinfect the studio rooms and take clients directly into the studio rooms without crowding the studio.
  • Our makeup tables will be closed off until further notice.
  • Please arrive within 10 minutes of your shoot and you will be taken directly into your studio room without waiting. If you come earlier and the room is free and disinfected, we will take you inside and start/end your booking earlier. Otherwise, we will ask you to wait outside of the studio premises.
  • We are heavily disinfecting all of the high touch areas and surfaces multiple times a day, including door handles, light switches, furniture surfaces, and place UV light air purifiers inside the rooms.
  • We are asking everyone entering the studio to wash hands and/or use hand sanitizer provided at the studio.
  • We are increasing our after-hours cleaning protocols.
  • Please let us know if you are not feeling well within 12 hours of your booking so that we can reschedule your appointment without penalty. If we see that you have fever/cold symptoms, you will be asked to leave the studio premises and no refunds will be provided.

Booking process and registration

    • All of our photography bookings are done at www.mintroom.ca using our online scheduling system. Our online calendars are always up to date and show the latest availability and pricing.
    • Online bookings are for photography only. If you are planning on hosting an event with Mint Room Studios / Preto Loft or shooting video content with sound, please email us directly at [email protected] to get pricing and make reservations
    • Online bookings are for photography only. If you are planning on hosting an event with Mint Room Studios / Preto Loft or shooting video content with sound, please email us directly at [email protected] to get pricing and make reservations:- “Your Booking Order and Payment Details” – this is your invoice with Mint Room Studios and has our HST number. Please keep this for your records
      – “Booking Confirmed – Order number XXX” – You will receive an email like this for every room that you have booked. It will contain your room booking details, studio rules, check-in information, as well as building access code.
      – “Your New Customer Account” – this email will be sent when you make your first booking with Mint Room Studios and contains your user details and your password.-If you can’t find this email in your mailbox, please check your spam. We recommend that you take the time to Login at www.mintroom.ca/appointments and check that your appointments are listed in your account. You will be able to cancel your appointments using the same account details.
      – If you can’t find the account details email, you can always reset your password at Login.

Parking

  • Please do not park in the parking lot behind our building, you will be ticketed.
  • There is free street parking along Campbell Ave, just south of our building, as well as parking on Symington (just one street west of Campbell).
  • Please note that parking directly in front of the building, and south of the building has a one-hour limit on weekdays. Parking on Symington Avenue, Campbell south of Antler, or on Antler street does not have a limit.

General studio rules

  • We recommend arriving to our studio 15 minutes before the start of your booking so that you can check in with our attendant, get wi-fi details, and find out where our bathrooms and change rooms are located.
  • Our attendants will be visiting your studio rooms within 10 minutes prior to the end of your booking to ensure that the room is left in its original condition. Furniture and props need to be moved back to their original place and all garbage must be placed into garbage cans.
  • Our studio attendants can check the rooms during your studio time if we hear loud noises, dragging of furniture, or suspected violation of studio rules and/or safety. They will knock on the door before entering and give you a warning before coming in.
  • Our studios are not soundproof, if you need to shoot video content please contact us directly at email.
  • We have cameras installed in our common areas/reception areas, however, we do not have any cameras inside the studio rooms.
  • Bathroom keys are located at the reception desk in Unit 300 and on the hooks near the entrance door in Unit 212.
  • Since the studio rooms are not soundproof, please keep the noise level to a reasonable volume, including any use of music. Music played in the studio must not contain any explicit content. If the noise becomes too loud, we will ask you to turn it down.
  • We turn on the overhead studio lights at dusk for safety reasons and keep them off during the daytime hours. Please see our equipment section for tips on where you can get studio lighting.
  • Our studios cannot be used to shoot pornographic content.
  • Since the studio rooms are not soundproof, please keep the noise level to a reasonable volume, including any use of music. Music played in the studio must not contain any explicit content. If the noise becomes too loud, we will ask you to turn it down.
  • If a member of your party comes to the studio intoxicated, we reserve the right to ask them to leave the premises.
  • Smoking (including recreational drugs) is not permitted on studio premises.
  • Your booking is only for the room that you rented. If you would like a tour of other studio rooms, kindly ask our reception staff and they will be happy to assist you.
  • Fire extinguisher is located in the common area of our studio on the 3rd floor.
  • Please note that failure to respect the studio rules, studio staff, or other bookers, will result in immediate termination of your booking and can result in a permanent ban from Mint Room / Preto Loft.

Common area

  • Our common areas are to be used as a waiting area prior to the photoshoot or during your makeup table booking. Please help us in keeping them clean and tidy.
  • Please bring all of your belongings into the studio rooms that you are renting and take them home with you after your photoshoot/event. We are not responsible for loss or damages to items left in the common areas.
  • We do not store items for your rental booking ahead of the photoshoot or left behind after the shoot. If you need to arrange delivery/storage of items ahead of your event, please email us at email and we will advise you what we can do.

Damage / cleaning details

  • Our reception staff will visit the studio room 10 minutes prior to the end of your booking to ensure that the room is left in its original condition. Furniture and props need to be moved back to their original place, and all garbage must be placed into garbage cans.
  • If our attendant finds a messy room during the room check, you will be asked to stop taking pictures and clean up the room. If the room is still left untidy at the end of the booking, there will be a $50-100 cleaning fee added to your booking.
  • Please do not step on the furniture in shoes, and use indoor shoes or shoe covers when entering the studio rooms during Covid-19 pandemic and fall/winter months. We can provide you with shoe covers if you need them. If you are taking pictures in your outdoor shoes, you will be asked to wipe them down.
  • If you need to move furniture, please lift the items and do not drag them. This damages both the floors and furniture legs. If you need assistance, please contact our studio staff.
  • Please do not bring candles into the studio, unless they have glass coverings. Open flame candles drip wax onto floors and other surfaces, causing damage.
  • Floors / furniture need to be covered if you are doing a cake smash at the studio. Buttercream often leaves slippery floors and they must be mopped before the next booking.
  • No open flame, dry ice, sparkers or smoke machines are allowed at the studio. If you absolutely require it for your photoshoot, please email us at email.
  • Please book off an additional hour if you are bringing confetti, fake snow, or feathers into studio space, so that our team has sufficient time to vacuum the floors before the next booking. If you decide not to book the additional time, we will ask you to stop taking pictures during our room check and will charge you additional $50 for cleanup.
  • If there are damages to the floor / furniture / props / V Flats, or any other studio equipment, including extension during your booking, you will be asked to reimburse the cost of the damages.
  • Broken furniture leg damage fee is $200, floor damage and deep scratches can range from $100-500 depending on the extent of the damage, furniture damage is subject to $100-500 damage fee.
  • Your booking is only for the room that you rented for the duration of the rental. If you require additional time to setup / takedown, please factor it into your booking. If you need extra time and the room is available, you can rent additional time in 30 minute increments.
  • If you have a large party, please factor in the time to bring / take out your belongings from the studio space. You will be asked to wrap up your shoot 10 minutes early so that you can start clearing out the space. Alternatively, you can dedicate a person from your party to start removing items while you are finishing the photo session.

Cancellations / Rescheduling

    • All shoots have to be paid in full at the time of booking.
    • Mint Room Studios offers studio credit for cancelled bookings (no refunds).
    • If you cancel/reschedule your reservation with over 48 hours notice from your booking date, your reschedule fee will be 20% of your booking value.
    • If you cancel/reschedule your reservation within 24-48 hours of your booking date, your reschedule fee will be 50% of your booking value.
    • If you cancel/reschedule within 24 hours of your booking date, you will be liable for the full value of the booking
    • You can cancel your booking by logging in at Log in. If you forgot your username/password, please reset it at the link above.

Studio capacity

The following is the number of people included with your booking per each studio room. Please email us at email ahead of time if the number of attendants is above what is included so that we can advise you of your options. If you bring extra people to the studio without notice, they will be asked to wait outside of our premises.

  • Ballroom: 10 people.
  • Conservatory: 10 people.
  • Library: 10 people.
  • Lounge: 10 people.
  • White Loft: 10 people.
  • Nest: 7 people.

Make-up table reservations

3rd foor makeup table

  • If you need the space to get ready for your shoot at Mint Room, we offer the option of booking the makeup table prior to the beginning of your studio room booking. You can book the 3rd floor makeup table online at $20/hour per makeup chair.
  • If you also require access to makeup table during your shoot at Ballroom/Conservatory/Library/Lounge, you can either rent the makeup table for the duration of your booking or ask our staff to bring a folding table inside your studio room (free of charge)
  • Each seat at the makeup table includes up to 3 people (the model, make up artist and/or hairdresser, photographer)

2nd floor makeup table

  • A makeup table with a chair adjacent to your room are complimentary with your White Loft / Nest booking (during your booking). If you need to do makeup up prior to your photosession, you can book the makeup table on the 3rd floor.

Wi-Fi

Our studio has free wi-fi for all studio guests. The username/password for wi-fi is located by the reception desk and makeup table in both Unit 300 and Unit 212

Pets

  • We now welcome pets at our locations with a special request that has been submitted and approved.
  • There will be a $50 pet fee (per pet) associated with this request and a $300 preauthorzied hold on your credit card.
  • The $300 preauthorized hold will be collected upon arrival and then released within 2-5 business days, minus the pet fee, and any damages incurred.
  • Our studio is a family-friendly environment so please ensure your pets are not on our furniture or in the common areas.
  • Should your pet make a mess on our studio floor there will be a $50 charge and if your pet makes a mess on the furniture, there will be a $300 charge which will be deducted from your $300 security deposit.
  • Please be sure to contact the studio beforehand.

Elevator

  • Please note that the elevator is shared with the building and is available on a first-come-first-serve basis. Please send us an email if you want to or give us a call directly if you require any on-site assitance.
  • The size of the elevator is 4×7 feet
  • The freight elevator cannot carry passengers as it is for equipment only. Visitors need to use the stairs to access the studios on the 2nd and 3rd floor.

Complementary items included with your booking

If you need to use a VFlat, background stands, extension cords, or a steamer during your shoot, please visit reception desk. They are available free of charge, on the first come first serve basis and are subject to a damage fee if they are not returned in the original condition.

Equipment Rental

Cameras and lighting equipment

  • Mint Room Studios / Preto Loft does not provide lighting equipment for rent. We recommend renting it from the Film Plus, just a short walk from our studio.

Backdrops rental

  • We provide a selection of paper backdrops in different colours at a cost of $10/foot used. We also have beautiful painted muslin backdrops at a cost of $50/rental.
  • Backdrop stands are complementary with your rental.

Natural Light Studio

BALLROOM

Natural Light Studio

CONSERVATORY

Redesigned Library 2020

LIBRARY

Mint Room Lounge Studio

LOUNGE

White Loft Studio

WHITE LOFT

Mint Room Studio Nest

NEST