Studio Policies

• • All of our photography bookings are done at www.mintroom.ca using our online scheduling system. Our online calendars are always up to date and show the latest availability and pricing.
  • Online bookings are for photography only. If you are planning on hosting an event with Mint Room Studios / Preto Loft or shooting video content with sound, please email us directly at [email protected] to get pricing and make reservations:- “Your Booking Order and Payment Details” – this is your invoice with Mint Room Studios and has our HST number. Please keep this for your records
    – “Booking Confirmed – Order number XXX” – You will receive an email like this for every room that you have booked. It will contain your room booking details, studio rules, check-in information, as well as building access code.
    – “Your New Customer Account” – this email will be sent when you make your first booking with Mint Room Studios and contains your user details and your password.-If you can’t find this email in your mailbox, please check your spam. We recommend that you take the time to Login at www.mintroom.ca/appointments and check that your appointments are listed in your account. You will be able to cancel your appointments using the same account details.
    – If you can’t find the account details email, you can always reset your password at Login.

Upon arrival, please ensure one guest has filled out our general liability form. We have attached it here for easier reference. This can be filled out online prior to arrival or on-site before the session. 

• Please do not park in the parking lot behind our building, you will be ticketed.
• There is free street parking along Campbell Ave, just south of our building, as well as parking on Symington (just one street west of Campbell).
• Please note that parking directly in front of the building, and south of the building has a one-hour limit on weekdays. Parking on Symington Avenue, Campbell south of Antler, or on Antler street does not have a limit.

• We recommend arriving at our studio 15 minutes before the start of your booking so that you can check in with our attendant, get wi-fi details, and find out where our bathrooms and change rooms are located.
• Please note there are no outdoor shoes in the studio rooms for photographers and other team members.  Photographers, please ensure you bring indoor shoes or wear shoe coverings.  All wedding parties must ensure their shoes are clean. There is a damage fee for standing on the furniture.
• Our attendants will be visiting your studio rooms within 10 minutes prior to the end of your booking to ensure that the room is left in its original condition. Furniture and props need to be moved back to their original place and all garbage must be placed into garbage cans.
• Our studio attendants can check the rooms during your studio time if we hear loud noises, dragging of furniture, or suspected violation of studio rules and/or safety. They will knock on the door before entering and give you a warning before coming in.
• Our studios are not soundproof, if you need to shoot video content please contact us directly at email.
• We have cameras installed in our common areas/reception areas, however, we do not have any cameras inside the studio rooms.
• Bathroom keys are located at the reception desk in Unit 300 and on the hooks near the entrance door in Unit 212.
• Since the studio rooms are not soundproof, please keep the noise level to a reasonable volume, including any use of music. Music played in the studio must not contain any explicit content. If the noise becomes too loud, we will ask you to turn it down.
• We turn on the overhead studio lights at dusk for safety reasons and keep them off during the daytime hours. Please see our equipment section for tips on where you can get studio lighting.
• Our studios cannot be used to shoot pornographic content.
• Since the studio rooms are not soundproof, please keep the noise level to a reasonable volume, including any use of music. Music played in the studio must not contain any explicit content. If the noise becomes too loud, we will ask you to turn it down.
• If a member of your party comes to the studio intoxicated, we reserve the right to ask them to leave the premises.
• Smoking (including recreational drugs) is not permitted on studio premises.
• Your booking is only for the room that you rented. If you would like a tour of other studio rooms, kindly ask our reception staff and they will be happy to assist you.
• All active flames must be contained at all times or our Studio Attendant will ask you to put out the flame immediately. A fire extinguisher is located in the common area of our studio on the 3rd floor.
• Please note that failure to respect the studio rules, studio staff, or other bookers, will result in immediate termination of your booking and can result in a permanent ban from Mint Room / Preto Loft.

PLEASE GIVE US A CALL PRIOR TO USING THE ELEVATOR — 647 977 2793

• The freight elevator is for equipment only and is shared with the building which means it is available on a first-come-first-serve basis. Upon arrival, please reach out to 647 977 2793 and the on-site attendant will be happy to assist you in calling the elevator and sending it to the desired floor.  If the attendant is not immediately available and attending to another guest, please allow them time to be able to assist you.  We suggest that you send us a note at [email protected] or give us a call prior to arrival with your expected time.
• The size of the elevator is 4 x 7 feet
• For safety reasons, the freight elevator cannot carry passengers as it is for equipment only. Visitors need to use the stairs to access the studios on the 2nd and 3rd floors.  A staircase behind Hale coffee is a smaller staircase that may be easier to take with children.
• Customers are responsible for loading and unloading of their belongings into the elevator due to liability issues.  Studio attendants are not liable for clients’ belongings.

• Please bring all of your belongings into the studio rooms that you are renting and take them home with you after your photoshoot/event. We are not responsible for loss or damages to items left in the common areas. Please help us in keeping them clean and tidy.
• We do not store items for your rental booking ahead of the photoshoot or left behind after the shoot unless this has been pre-arranged ahead of time (subject to additional fees). If you need to arrange delivery/storage of items ahead of your event, please email us at email and we will advise you what we can do.

• Our reception staff will visit the studio room 10 minutes prior to the end of your booking to ensure that the room is left in its original condition. Furniture and props need to be moved back to their original place, and all garbage must be placed into garbage cans.
• If our attendant finds a messy room during the room check, you will be asked to stop taking pictures and clean up the room. If the room is still left untidy at the end of the booking, there will be a $50-100 cleaning fee added to your booking.
• Please do not step on the furniture in shoes, and use indoor shoes or shoe covers when entering the studio rooms during Covid-19 pandemic and fall/winter months. We can provide you with shoe covers if you need them. If you are taking pictures in your outdoor shoes, you will be asked to wipe them down.
• If you need to move furniture, please lift the items and do not drag them. This damages both the floors and furniture legs. If you need assistance, please contact our studio staff.
• Please do not bring candles into the studio, unless they have glass coverings. Open flame candles drip wax onto floors and other surfaces, causing damage.
• Floors / furniture need to be covered if you are doing a cake smash at the studio. Buttercream often leaves slippery floors and they must be mopped before the next booking.
• No open flame, dry ice, sparkers or smoke machines are allowed at the studio. If you absolutely require it for your photoshoot, please email us at email.
• Please book off an additional hour if you are bringing confetti, fake snow, or feathers into studio space, so that our team has sufficient time to vacuum the floors before the next booking. If you decide not to book the additional time, we will ask you to stop taking pictures during our room check and will charge you additional $50 for cleanup.
• If there are damages to the floor / furniture / props / V Flats, or any other studio equipment, including extension during your booking, you will be asked to reimburse the cost of the damages.
• Broken furniture leg damage fee is $200, floor damage and deep scratches can range from $100-500 depending on the extent of the damage, furniture damage is subject to $100-500 damage fee.
• Your booking is only for the room that you rented for the duration of the rental. If you require additional time to setup / takedown, please factor it into your booking. If you need extra time and the room is available, you can rent additional time in 30 minute increments.
• If you have a large party, please factor in the time to bring / take out your belongings from the studio space. You will be asked to wrap up your shoot 10 minutes early so that you can start clearing out the space. Alternatively, you can dedicate a person from your party to start removing items while you are finishing the photo session.

• • All shoots have to be paid in full at the time of booking.
  • Mint Room Studios offers studio credit for cancelled bookings as we do not issue refunds.
  • You can reschedule your booking and claim your full studio credit by cancelling your reservation within 24hrs of your start time and rebooking your desired studio, date, or time through your Mint Room Account: mintroom.ca/appointments. If you forgot your username/password, please reset it at the link above.
  • If canceling a booking beyond the 24 hours’ notice can result in a day of cancellation. Please email us at [email protected] if you are trying to cancel with less than 24 hours notice.
  • No-show appointments will not receive any studio credit.

Each room has it’s own capacity limits. Please email us at [email protected] ahead of time if the number of people arriving is above the limits listed below so our team can advise you of your options. If you bring extra people to the studio without notice, they will be asked to wait outside of our premises.

• Ballroom, Conservatory, White Loft, Solarium, Salon & Kitchen: 10
• Lounge & Library: 8
• Sanctuary & Nest: 5
• Portrait Room: 4

3rd Floor Makeup Tables

• If you need the space to get ready for your shoot at Mint Room, we offer the option of booking a makeup table seat in unit 301 prior to the beginning of your studio room booking. Makeup tables in unit 300 are currently closed.
• If you also require access to a makeup table during your shoot at Ballroom, Conservatory, Library or Lounge, you can either rent the makeup table for the duration of your booking or ask our staff to bring a folding table inside your studio room (free of charge).
• Each seat at the makeup table has a capacity of 3 people (the talent, makeup artist, and hairstylist)

2nd Floor Makeup Table

• A makeup table with a chair adjacent to your room is complimentary with your White Loft and/or Nest booking (during your booking). If you need to do makeup prior to your photo session, you can book the makeup table in unit 301.

Preto Loft Makeup Table

• Preto Loft makeup tables can be booked online for $25/hour per seat.

Our studio has free wi-fi for all studio guests. The username/password for wi-fi is located by the reception desk and makeup table in both Unit 300 and Unit 212

• We now welcome pets at our locations, we ask that you email [email protected] if you would like to bring a pet to your photoshoot.
• There will be a $50 pet fee (per pet) associated with this request and a $300 preauthorized hold on your credit card.   A preauthorized hold will be collected upon arrival and then released within 2-5 business days, minus the pet fee, and any damages incurred.
• Our studio is a family-friendly environment so please ensure your pets are not on our furniture or in the common areas.
• Should your pet make a mess on our studio floor there will be a $50 charge and if your pet makes a mess on the furniture, there will be a $300 charge which will be deducted from your $300 security deposit.

All items listed below are available on a first-come-first-serve basis:

• V-Flats
• Extension Cords
• Clothing Steamer
• Apple Boxes
• Foldable Table
• Foldable Chairs

Kindly request the required items once you arrive and please note that each item is to be returned in its original condition or the client will be invoiced for any damages or if items are not returned.

Cameras and Lighting equipment

• Mint Room Studios / Preto Loft does not provide lighting equipment for rent. We recommend renting it from Film Plus, just a short walk from our studio.

Backdrops rental

• We provide a selection of paper backdrops in different colours at a cost of $20/rental. We also have beautifully painted muslin backdrops at a cost of $50/rental.
• Backdrop stands are complimentary with your rental.