What are the COVID-19 rules
For all of our COVID-19 policies kindly visit our designated webpage: mintroom.ca/COVID-19
Can we do events at the studio?
Yes, our studio is perfect for hosting events and workshops. Our current capacity for East Side + West Side studio is 40 people due to COVID restrictions. You can get more details on studio rental at https://www.mintroom.ca/preto-loft-events/ page.
What is the room capacity?
Each room has its own capacity limits. Please email us at [email protected] ahead of time if the number of people arriving is above the limits listed below so our team can advise you of your options. If you bring extra people to the studio without notice, they will be asked to wait outside of our premises.
- East Side & West Side: 15
- Solarium: 10
- Makeup Table: 3
Kindly note that when renting the East Side and West Side studio for an event, at the event rate, you will have to confirm the capacity with a Studio Attendant.
Do you have a makeup station?
We have a professional makeup station in our common area with three makeup chairs. Each seat is available for rent for $25/hour and can be reserved in advance here. We can also provide you with a folding table and chair(s) that you can take inside the studio for your use.
Do you have a kitchen?
Yes, we do! Our kitchen is a catering kitchen, perfect for food warming and food assembly (it is equipped with a full-size fridge, stove, and oven).
Do you have change rooms at the studio?
Yes, we have 2 change rooms available to our customers inside the studio.
What is the minimum booking?
Our minimum booking time slot is 1 hour. Please note that the booking time includes your setup and clean up time. One of our staff members will visit your studio room 5-10 minutes prior to your session end time to ensure that the room is left in its original state. Any additional time necessary for clean up is subject to extra fees.
Do you have any weekday discounts?
We offer 20% off for half-day bookings of over 4 hours and 30% off full-day bookings of over 8 hours on weekdays (excludes holidays).
What is your deposit/cancellation policy?
- All shoots have to be paid in full at the time of booking.
- Mint Room Studios offers studio credit for cancelled bookings as we do not issue refunds.
- You can reschedule your booking and claim your full studio credit by cancelling your reservation within 24hrs of your start time and rebooking your desired studio, date, or time through your Mint Room Account: mintroom.ca/appointments. If you forgot your username/password, please reset it at the link above.
How can I cancel my booking?
You can cancel your booking within 24hrs of your start time through your Mint Room Account: mintroom.ca/appointments. When you make your first transaction, our system automatically creates and sends account information to your email. If you forgot your username/password, please reset it at the link above.
Is there a security deposit required to use the studio?
When you arrive at the studio, you will be asked to provide your ID and credit card information. Our reception staff will visit the studio room 5-10 minutes prior to the end of your booking to ensure that the room is left in its original condition. If there are damages to floors / walls / furniture / equipment you will be asked to reimburse the damage.
Do you have steamers at the studio?
We have steamers available for your use at no extra cost. Please ask our receptionist for a steamer and kindly return it once you are done.
Do you have clothing racks?
Absolutely. Each studio room includes a clothing rack for your use.
Are there any types of equipment included in the studio rental?
We do not rent out lighting equipment at the moment.
Does it cost extra to rent furniture?
Each room comes with specific pieces of furniture and décor to correspond with the overall look and feel of the space. You can find a detailed list of items that are included in the rental price under each studio description. Please contact us if you need to rent out tables and/or chairs for your booking.
Is there a security deposit required to use the studio?
There is a refundable $300 security deposit required to use the studio space. When you arrive at the studio, you will be asked to provide your ID and credit card information. Our reception staff will visit the studio room 5-10 minutes prior to the end of your booking to ensure that the room is left in its original condition. If there are damages to floors / walls / furniture / equipment you will be asked to reimburse the damage.
Can we request or move furniture from another room?
Furniture requests from another room outside your booking cannot be accommodated. However, if you rent out both East and West Loft the same time, you can move the furniture from one room to another room as long as the items are put back into their original place by the end of your booking. Please request assistance at the reception desk to ensure that the items are not damaged during the move.
Can any merchandise, props or furniture be delivered to the studio before the shoot day?
Please discuss your needs with us before booking to ensure we can accommodate the delivery. We may apply a holding fee for storage and we cannot assume any responsibility for loss or damage of your items.
Can I shoot a video in your studio?
You can shoot video at our studio but please note that if you require soundproofing, you will need to rent out the entire Preto Loft.
Is there a freight elevator?
There is a freight elevator in the building. Give us a call prior to your arrival if you’d like a Studio Attendant to meet you and open up the loading entrance to assist you the day of.
Do I need to bring lighting equipment with me?
Our studio has beautiful large windows that are over 12 feet tall, providing lots of natural light in the rooms.
Please note that the lighting in our space is dependent on the natural light outside. Please email us or give us a call if you want advice from our staff on which rooms would be the brightest at different times of the day.
Is there parking?
You are welcome to park in the lot located between 221 and 212 Sterling Road with 5 parking spots available on a first-come-first-serve basis. Please do not park anywhere that is assigned to another company.
There is additional free street parking along Sterling Ave or a paid parking lot located across from the MOCA (Museam of Contemporary Arts) Building.